Privacy Policy for The Factory Adventure

Effective Date:11/15/2024

At The Factory Adventure, we are committed to protecting the privacy and security of our website visitors, customers, and all users of our services. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [https://www.thefactoryadventure.com] (the "Site") or engage with our services.

By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with the terms, please do not access the Site.

1. Information We Collect

Personal Information

We may collect personally identifiable information that you provide directly to us when you make a booking, sign up for an account, subscribe to newsletters, contact us, or participate in promotions. This information may include:

• Full Name

• Email Address

• Phone Number

• Billing Information (such as credit card details for payments)

• Date of Birth (if required for age verification)

• Any other personal details you voluntarily provide

Non-Personal Information

We may also collect non-personally identifiable information automatically when you access the Site, such as:

• IP address

• Browser type and version

• Device information (e.g., mobile or desktop)

• Pages visited, time spent on the Site, and other analytical data

• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to provide, improve, and personalize our services. Specific purposes include:

• Processing Bookings and Transactions: To manage reservations, process payments, and communicate important updates.

• Customer Support: To respond to your inquiries, fulfill requests, and provide customer service.

• Marketing and Promotions: To send you updates, promotions, and news about our services, including events and offers that may interest you. You may opt out of these communications at any time.

• Site Improvement: To analyze usage patterns, monitor Site performance, and enhance user experience.

• Legal Compliance: To comply with applicable legal obligations, resolve disputes, and enforce our agreements.

3. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your information with third-party vendors who assist us in operating our business, such as payment processors, email service providers, and analytics services. These providers are obligated to protect your data.

• Legal Requirements: We may disclose your information if required by law or in response to valid legal requests by public authorities (e.g., court orders, subpoenas).

• Protection of Rights: If we believe it’s necessary to protect our rights, enforce our policies, or investigate fraud or security issues, we may disclose relevant information.

• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your experience, personalize content, and gather analytics data. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our Site.

• Types of Cookies We Use:

  • Essential Cookies: Necessary for basic Site functionality and security.

  • Analytical Cookies: Help us track visitor behavior and improve our Site.

  • Marketing Cookies: Used to deliver personalized ads and promotions based on your browsing habits.

You can manage your cookie preferences in your browser settings. Note that disabling cookies may affect some functionalities of our Site.

5. Security of Your Information

We take reasonable and appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data, such as payment information

• Secure access controls and authentication protocols

• Regular monitoring of systems for vulnerabilities

While we strive to protect your information, please understand that no electronic transmission or storage is completely secure. We cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, such as:

• Access: You may request a copy of the personal information we hold about you.

• Correction: You may request correction of inaccurate or incomplete information.

• Deletion: You may request deletion of your personal information, subject to certain exceptions.

• Opt-Out: You may opt-out of marketing communications by following the unsubscribe instructions in the emails.

To exercise any of these rights, please contact us using the information below. We will respond to your request within the timeframe required by applicable law.

7. Third-Party Links

Our Site may contain links to third-party websites or services. Please be aware that we do not control these third-party sites, and this Privacy Policy does not apply to their practices. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. When we make changes, we will update the "Effective Date" at the top of this policy. We encourage you to review this policy regularly to stay informed about how we protect your information.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: thefactoryadventure@gmail.com

• Phone: (423) 301-4344

• Address: 400 W Church Street, Greeneville, TN

By using our Site, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for trusting The Factory Adventure with your information.